FAQ

SHIPPING

At Rocket Power Coffee Company our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the U.S., ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. 

• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about  US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 3 and 7 days to arrive at their destination but can take longer from time to time.

RETURN POLICY

Apparel and items can be returned up to 30 days from the date of purchase for in-store credit, a refund, or a replacement. If there is physical damage to the package or you feel it is unsafe to consume, bags of coffee can be returned for equal exchange of the same blend (or a similar blend of equal or lesser value). Coffee, at this time, cannot be returned for credit or refund. If you require further assistance, please email info@rocketpowercoffee.com.